Friday, October 13, 2023
Dear Distributors and Retailers of Revive7,
This week, we had some unsettling news to announce. Two of our batches experienced a contamination at the manufacturing level. This was a blemish in our 11-year history of compliance. We were as shocked as some of you.
We began contacting Distributors and Retailers on Tuesday to tell them that Health Canada recalled one batch of Revive7 Lash Serum and one batch of Revive7 Brow Serum.
The batch numbers are Revive7 Revitalizing Brow Serum 20230315 and Revive7 Revitalizing Lash Serum 20230528.
This recall was limited to distributors and retailers; distributors and retailers do not need to contact end consumers. Lashforever Canada has not received any adverse reaction reports or complaints associated with this potential issue and we believe the probability of adverse health consequences to be remote.
We are doing everything in our power to ensure that this does not occur again.
As a retailer or consumer, you may have more questions about this recall. Please read below as we try to anticipate your questions.
Thank you for your continued support as we navigate this challenging time. My apologies for the inconvenience and worry that this recall has caused my partners and the clients who love Revive7.
CEO and Founder
Q – Are all lots of Revive7 affected?
A – Only the lots listed above were found to have trace amounts of bimatoprost detected, and we have confirmed contamination at one of our contract manufacturing facilities.
Q: Does this affect other Revive7 products?
A: No, other Revive7 products are not affected by this recall.
Q – How did this happen?
A – This contract manufacturer bottles products for multiple cosmetic and pharmaceutical brands; the above batches only were affected by cross contamination. Cross contamination means there were trace amounts of ingredients not contained in the formula detected at the testing level.
Q – Do Revive7 formulas contain bimatoprost?
A – Revive7 Science formulas do not contain bimatoprost or any hormone analogues.
Q – How much bimatoprost was found in the serums?
A – Health Canada tested for the presence of bimatoprost; not the amount or contribution to the formula. In over 10 years of testing, this was the only batch to have been found to be contaminated.
Q – What type of recall is this and what is the risk to the public?
A – Health Canada has classified this as a Type II distributor and retailer level recall, not a consumer recall. The risk defined by Health Canada is a situation where the use of, or exposure to, a recalled product may cause temporary adverse health consequences or where the probability of serious adverse health consequences is remote.
Q – EyEnvy and FEG had a product recall, and they went out of business. Will this happen to Revive7 Science?
A – Absolutely not.
This incident affected one lot of Revive7 Lash Serum and one lot of Revive7 Brow Serum. This represents a very small percentage of our inventory and stock. Our company will suffer losses because of the recall, but we are financially stable and are able to manage this incident.
Q – When can I sell Revive7 Revitalizing Lash Serum and Revive7 Revitalizing Brow Serum again?
A – If your stock is not the affected lots, then you can continue to sell the products.
Q – When will you have Revive7 back in stock?
A – We expect to have new batches of Revive7 Revitalizing Lash Serum and Revive7 Revitalizing Brow Serum available for sale by mid-November